Refund policy

Refund Policy

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Returns
We want you to be completely satisfied with your purchases. For some reason your not satisfied or it doesn’t fit we will gladly exchange your product for another or give  you a store credit as long as it is within the 14 day return policy .

All returns must have an approval before you return the item . Please email us @

thepinkporchcustomerservice@gmail.com

or call 931-223-8880

To  be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also still have tags attached and you must have a receipt.

To complete your return, we require a receipt or proof of purchase.

Please send all items to our store location. Located at 1326 Trotwood Ave. Columbia, Tn 38401.

You may ship back to us or bring into the store. 

Returns :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If your return is eligible for a return , then your return will be processed, and a credit will automatically be applied to an Online Gift Card  that can be used on our website or in store .

if you have any questions or any problems that need addressing please email us at thepinkporchcustomerservice@gmail.com. 

If you do not get a response from the email sent within 24 hours please call the store at (931)223-8880.

Sale items (if applicable)
ALL SALES & CLEARANCE items are FINAL        no returns on any clearance items . 

Exchanges (if applicable)

If you need to exchange it for the same item just a different size, send us an email at thpinkporchcustomerservice@gmail.com and send your item to: 1326 Trottwood Ave , Columbia TN 38401, United States. Once we receive the item and examine it, we will ship your new item out.

Shipping
To return your product, you must send us a email so we can email you back  an approval for your return . You should mail your product to:

Pink Porch Boutique 

1326 Trotwood Ave ,

Columbia TN 38401,

United States

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $ 50.00 you should consider using a trackable shipping service or purchasing shipping insurance.
We have no way to guarantee that we will receive your returned item.

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